Refund & Cancellation Policy

At iNNjOi, we aim to provide a transparent and fair booking experience. This Refund & Cancellation Policy outlines the rules for cancelling bookings and requesting refunds made through our platform.

iNNjOi acts as a technology platform that connects users with accommodation providers, travel operators, and other service partners. iNNjOi does not directly own or operate most of the properties listed on the platform.

Cancellation and refund policies may vary depending on the service provider or property selected by the user.

Users may cancel bookings through their iNNjOi account or by contacting our support team.

The refund amount depends on the cancellation policy of the specific property or service provider.

If a property or service provider cancels a confirmed booking due to operational issues, overbooking, or other reasons:

• iNNjOi may assist in arranging an alternative accommodation or service.
• If no alternative is available, the user will receive a full refund of the booking amount.

Approved refunds will be processed through the same payment method used during booking.

Processing times may vary depending on banks or payment gateways.

Any platform convenience fees or service charges paid to iNNjOi may be non-refundable unless the booking is cancelled due to an error or fault from the platform.

If a user fails to check in at the property on the scheduled date without prior cancellation, the booking may be treated as a No-Show.

In such cases, the booking amount may not be refundable depending on the property's policy.

Refunds may be considered in special situations such as:

• Natural disasters affecting the travel destination
• Government travel restrictions or lockdowns
• Medical emergencies with valid documentation

Such requests will be reviewed on a case-by-case basis. Please contact our support team with relevant documentation.

For cancellation requests or refund assistance, please contact our support team: