1. Introduction

Innjoi respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our website or mobile app to book stays (hotels, homestays, villas, etc.).

By using innjoi.com, you agree to this policy.

2. Information We Collect

We collect information to provide and improve our stay booking services:

• Registration Info: Name, email, phone number, age, gender, and profile picture.
• Booking Info: Payment details (credit/debit cards, wallets), billing address, and booking history.
• Guest Info: If you book for others, you confirm they consent to share their details with us.
• Stay Requirements: Government ID (Aadhaar, passport, driving license) for check-in, dietary preferences, room preferences, or accessibility needs.
• Communications: Information you share when you contact customer support.

3. How We Use Your Information

We use your information to:

• Process and confirm your stay bookings.
• Send booking confirmations, updates, and alerts via SMS, WhatsApp, or email.
• Provide customer support.
• Personalize your experience and show relevant offers.
• Request reviews and feedback.
• Detect and prevent fraud.
• Send promotional offers (you may opt out anytime).

4. Sharing Your Information

We share your information only where necessary:

• Property Providers: Hotels, homestays, and villa owners to fulfill your booking (e.g., for check-in). Their use of data is governed by their own privacy policies.
• Service Providers: Payment gateways, data storage, and customer support partners who assist us.
• Legal Authorities: If required by law, court order, or for fraud prevention.

We do not sell or rent your personal information.

5. Data Retention

We keep your information as long as needed to provide services, comply with laws, and resolve disputes. When no longer required, we securely delete or anonymize it.

6. Cookies

We use cookies to enhance your experience, remember preferences, and show relevant offers. You can disable cookies in your browser, but some features may not work properly.

7. Your Rights

You can access, correct, or delete your personal information by logging into your account or emailing us at info@innjoi.com. You may also withdraw consent for marketing communications anytime.

8. Security

We use TLS encryption to protect your data during transmission. We follow strict security practices to prevent unauthorized access.

9. Children

You must be at least 18 years old to use our services.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes on our website or via email.

11. Grievance Officer

In compliance with Indian IT laws, our Grievance Officer contact is:

12. Contact Us

For questions or concerns, email us at: info@innjoi.com