Find answers to frequently asked questions about bookings, payments, cancellations, and more. We're here to make your stay safe, comfortable, and hassle-free.
Simply search for your desired destination, select dates, choose a property that meets your safety preferences, and click "Book Now". Follow the payment instructions to confirm your stay.
Yes, once your booking is confirmed, you will receive an email and SMS with your booking details and confirmation number. You can also view all bookings in your account dashboard.
Yes, you can. Please ensure you have their consent to share their personal information and that the guest carrying the ID matches the name on the booking.
We accept all major credit/debit cards (Visa, MasterCard, RuPay, Amex), UPI (Google Pay, PhonePe, Paytm), net banking, and digital wallets.
Yes. We use TLS encryption to protect your payment information. We do not store your full card details on our servers. Your security is our priority.
Any applicable service fees or taxes are displayed clearly before you confirm your booking. There are no hidden charges. What you see is what you pay.
Log in to your account, go to "My Bookings", select the booking you wish to cancel, and click "Cancel Booking". You can also contact our support team for assistance.
Cancellation policies vary by property. Each property's cancellation policy is displayed on the booking page before you confirm. We recommend reviewing it carefully, especially for women-specific safety bookings.
Refunds are processed within 7-10 business days after cancellation approval, depending on your bank's processing time. You will receive an email confirmation once processed.
You must carry a valid government-issued photo ID (Aadhaar, Passport, Driving License) for all guests. As a women-focused platform, we ensure all properties follow strict identity verification.
Standard check-in time is 12:00 PM or 2:00 PM and check-out is 10:00 AM or 11:00 AM, depending on the property. Early check-in or late check-out may be available on request.
Yes! Many of our partner properties offer female-only floors or rooms with enhanced security features including female staff, secure access, and 24/7 surveillance.
All partner properties are verified for 24/7 surveillance, secure entry systems, emergency contacts, and trained staff. We prioritize women's safety in every accommodation.
Each property has emergency protocols and contacts displayed in the room. You can also reach our 24/7 support team who will immediately coordinate with local authorities and property staff.
We encourage all partner properties to have female staff available, especially at reception and housekeeping. This information is clearly mentioned in property details.
Click on "Login" and then "Forgot Password". Enter your registered email address, and we'll send you a link to reset your password securely.
Try clearing your browser cache and cookies, or use an incognito/private window. If the issue persists, try a different browser or contact our support team.
Check your spam/junk folder. If you still can't find it, log in to your account - all your bookings are visible there. You can also request a resend from the booking details page.
Our dedicated women's support team is available 24/7 to assist you with any questions or concerns.
đ§ support@innjoi.com
đ +91 80 1234 5678
đŦ Live Chat available on our website and mobile app
Hours: 24/7 Emergency Support | General Queries: 10 AM - 7 PM IST