Common questions answered about partnering with iNNjOi
New partner? Start here
Commission & payouts
Manage reservations
Dashboard & tools
Everything you need to know to begin your journey with iNNjOi
Listing your property is simple! Follow these steps:
Our team will review your listing within 24-48 hours and notify you once it's live.
You'll need to upload the following documents:
Note: All documents should be clear and legible. We accept PDF, JPG, and PNG formats up to 10MB each.
Property verification typically takes 24-48 hours after submission. The verification process includes:
You'll receive email notifications at each stage. If additional information is needed, our team will contact you directly.
No, listing your property on iNNjOi is completely free! There are no registration fees, monthly charges, or hidden costs. We only charge a commission on confirmed bookings.
This means you can list your property, manage bookings, and access your dashboard at zero cost. You only pay when you earn!
Understand how payments and commissions work
iNNjOi charges a 20% commission on the booking amount (excluding GST). Here's how it works:
The commission covers platform fees, marketing, customer support, and payment processing.
Payments are processed and credited to your registered bank account through our secure payment system.
Payment Timeline:
You can track all your payments in the "Payments" section of your partner dashboard.
Payouts are processed on a weekly basis for all completed stays. Here's the schedule:
The minimum payout amount is ₹1,000. If your earnings are below this, they'll roll over to the next payout cycle.
Pro Tip: You can request an early payout through your dashboard for a small fee if you need funds urgently.
To update your bank account information:
Bank detail updates are verified within 24-48 hours for security reasons.
As a partner, you're responsible for:
All your earnings statements and tax documents are available for download in your partner dashboard.
Manage reservations and guest communications
All your bookings are managed through your partner dashboard:
You can also export your booking data for your records.
Yes, you can cancel bookings, but please be aware of the implications:
Note: Excessive cancellations may result in temporary suspension or permanent removal from the platform.
You can choose from these cancellation policies:
You can set different policies for different room types or rate plans.
iNNjOi provides a secure messaging system for partner-guest communication:
All communication is logged for your reference and guest safety.
If a guest fails to check-in without prior cancellation:
No-show bookings are treated as completed stays for payment purposes.
Help with dashboard, tools, and technical issues
Try these troubleshooting steps:
If the issue continues, contact partner support with screenshots and details.
To update your property photos:
Photo Guidelines:
You can update pricing and availability in two ways:
Individual Updates:
Bulk Updates (Calendar View):
You can also set seasonal pricing and special offers.
Yes! iNNjOi integrates with major channel managers including:
To set up channel manager integration:
For technical assistance, contact partner support.
To reset your partner account password:
If you don't receive the email within 10 minutes, check your spam folder or contact support.
Other common queries from partners
Here are tips to increase your bookings:
Review Process:
Responding to Reviews:
Your partner dashboard is your command center for managing your property on iNNjOi:
Access your dashboard anytime at partner.innjoi.com
Our partner support team is available 24/7 to help you with any questions or issues.
Average response time: less than 2 hours